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What is the difference between a Retractable (Roll-Up) and a Telescopic (Adjustable) banner stand?
Retractable: The graphic is stored inside a base mechanism and is pulled up for display. Ideal for quick setup and portability.
Telescopic: Features adjustable poles (telescoping) to accommodate graphics of various heights and widths. Requires manual assembly of the pole system.
How do I properly set up my Retractable Banner Stand without damaging the graphic?
Place the base on a flat surface. Extend the telescoping pole (if applicable) and secure it. Gently pull the graphic up from the base using the attached leader strip/handle and hook it onto the top of the pole. Always pull the banner straight up and avoid letting it snap back into the base.
Can I replace the graphic on my existing banner stand hardware?
Yes, for most models. Graphic replacement service is available, but the process can vary depending on the hardware type. We recommend sending the base back to us for professional installation to ensure the graphic is correctly aligned and tensioned.
What are the common sizes for banner stand graphics?
Common widths are 24″, 31.5″, 33″, 36″, 48″, and sometimes up to 60″. Heights usually range from 78″ to 92″. Always check the specific product page for exact dimensions.
How do I clean and store my banner stand and graphic?
Wipe the graphic gently with a soft, slightly damp cloth (water only, no harsh chemicals). Store the stand in its padded carrying case and keep it in a cool, dry place away from direct sunlight when not in use.
Are your banner stands suitable for outdoor use?
Most of our standard banner stands are designed for indoor use. For outdoor applications, we recommend specific Outdoor Banner Stands which feature weighted bases (often water or sand-filled), ground stakes, or spring-loaded poles to withstand wind and weather.
How do I adjust the tension on my retractable banner stand?
Tension adjustment is generally not recommended for the customer, as it involves opening the base cassette and interacting with the internal spring mechanism. If your banner is rolling slowly or not retracting, please contact our support team; we may recommend sending the unit in for professional service.
What is a Step-and-Repeat banner stand, and how is it different from a single graphic stand?
A Step-and-Repeat banner (often on a large adjustable backdrop stand) features a repeating pattern of logos or graphics and is primarily used as a background for photos at events (red carpets, press conferences). A single graphic stand displays one primary, non-repeating message.
Do your banner stands come with a warranty?
Yes, most of our banner stand hardware comes with a limited warranty covering defects in materials and workmanship, typically for one year or more depending on the model (premium stands often have a lifetime warranty). The graphic print itself has a separate quality guarantee.
What is the difference between single-sided and double-sided banner stands?
Single-sided stands display a graphic on one side only. Double-sided stands display graphics on both the front and the back, maximizing visibility in high-traffic areas where people approach from multiple directions.
What file formats does Print Standard Point accept for artwork?
We accept high-resolution files in formats such as PDF (preferred), AI, EPS, and TIFF. Ensure all fonts are outlined/converted to curves and linked images are embedded.
What resolution should my artwork be for a large banner stand graphic?
To ensure crisp detail, we recommend a minimum of 100-150 DPI (Dots Per Inch) at the final print size. Alternatively, you can use a higher resolution (e.g., 300 DPI) scaled down (e.g., at 25% of the final size).
What is the difference between CMYK and RGB color modes?
CMYK (Cyan, Magenta, Yellow, Key/Black) is the standard color mode for commercial printing and should be used for all print-ready files. RGB (Red, Green, Blue) is used for digital screens. Submitting files in RGB may result in a color shift when converted to CMYK for printing.
What material is typically used for banner stand graphics?
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What is a "Bleed" and is it necessary for my banner stand artwork?
A Bleed is the portion of the graphic that extends past the finished trim size. Yes, we require a specific bleed (usually 0.5″ to 1″ on the edges that get tucked into the stand) to ensure no white edges are visible once the banner is mounted in the hardware.
What is a "safety margin," and where should I place important text?
The Safety Margin (or Safe Zone) is an area inside the final trim size where all critical text, logos, and images should be placed. This ensures no important elements are cut off, hidden in the stand mechanism, or are too close to the edges. We typically recommend a 1-2 inch margin from all edges.
Do you offer graphic design services if I don't have a print-ready file?
Yes, Print Standard Point offers professional graphic design services. You can submit your logos, text, and design brief, and our in-house team will create a compelling, print-ready layout for your banner stand graphic.
Will the color of my final print perfectly match the color on my screen?
No, a perfect match cannot be guaranteed. Colors viewed on a backlit RGB monitor will always appear different from colors printed using CMYK ink on a physical material. We highly recommend using Pantone (PMS) Solid Coated color references for critical colors, and we will do our best to match the CMYK equivalent.
How long do digital proofs take, and can I make changes?
Digital proofs are usually sent within 1-2 business days after the order and artwork are received. You can review the proof for design, layout, and color accuracy. One or two rounds of minor revisions are typically included, but major changes may restart the production timeline.
What is "non-curl" vinyl, and why is it important for banner stands?
Non-curl (or lay-flat) vinyl is a premium printing material engineered to remain flat without the edges rolling inwards or outwards (dog-earing). This is crucial for banner stands, as it ensures your graphic always looks professional and taut when on display.
What is the typical production time for a custom banner stand order?
Standard production time is typically 3-5 business days after the final artwork proof has been approved. This does not include shipping time. Rush production options may be available for an additional fee.
What shipping methods does Print Standard Point offer?
We offer various options, including Standard Ground, 2-Day Express, and Overnight shipping via major carriers (e.g., FedEx, UPS). Shipping costs are calculated at checkout based on package weight, dimensions, and destination.
How do I track my order once it has shipped?
You will receive a shipping confirmation email containing the tracking number once your order leaves our facility. You can use this number on the carrier’s website to monitor its transit.
What should I do if my banner stand arrives damaged?
If the packaging appears damaged upon delivery, note the damage with the carrier before signing. Immediately take photos of the damaged box and the contents, and contact our customer support within 48 hours of receipt. We will assist you with filing a claim and arranging a replacement.
What is Print Standard Point's return policy for custom-printed banner stands?
Due to the custom nature of printed goods, we generally do not accept returns for issues related to artwork errors or changes of mind after the proof has been approved. However, we offer a guarantee against defects in materials or workmanship. If there is a manufacturing defect, please contact us for a replacement.
Can I ship my banner stand order to multiple locations?
Yes. If you need to ship different items or quantities to multiple addresses, you must place separate orders for each unique shipping destination. Each order will have its own tracking number and shipping fee.
What is considered a "manufacturing defect" for a banner stand?
A manufacturing defect includes issues such as the banner being printed off-center, incorrect sizing (if it doesn’t fit the specified hardware), hardware parts being broken or missing upon arrival, or the graphic delaminating (peeling). Normal wear and tear is not covered.
Do you ship internationally?
Yes, Print Standard Point offers international shipping to many countries. However, international orders are subject to longer transit times, higher shipping fees, and the customer is responsible for any customs duties, taxes, or brokerage fees levied by the destination country.
What happens if I need to cancel or change my order?
Cancellations or changes are time-sensitive. If the order is canceled before artwork proofing, a full refund may be issued. Once the artwork proof is approved and production has started, the order cannot be canceled or changed, as the printing process is customized.